Client Online Help
- PROBLEM: Nothing happened when the client clicked the "Access CityLink Client Login " link.
SOLUTION: Discovered client had a pop-up blocker preventing the login page from being displayed. Had the client type in the direct address: https://citysecurities.fccaccessonline.com/ and he was able to gain access.
- PROBLEM: When the client tries to log in, UserID and Password information is not accepted.
SOLUTION: The client needs to verify login information with his or her financial advisor via telephone. |
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